If you need assistance, you can call your IBM reseller or IBM marketing representative. Always read the "Solving computer problems" chapter of your User's Reference before calling IBM.
Purchasing an IBM PC hardware product entitles you to receive support and services during the limited warranty period. If you need additional support and services, a wide variety of extended solutions that address most needs are available for purchase.
You can get support and information by telephone during the limited warranty period at no additional charge, through the IBM PC Help Center. Experienced technical-support representatives are on hand to assist you in answering any questions you might have, such as:
Please have the following information ready when you call:
Note: | Use the record sheet in the User's Reference. |
Note: |
Error messages can help identify which service action is required and help
the service representative provide quick and efficient service.
Use the record sheet in the User's Reference. |
If possible, be at your computer when you call:
These lines are available 24 hours a day, 7 days a week. The answering technical-support representative can also fax or mail you technical or product information, such as:
|
About your warranty:
During the warranty period, you might
be responsible for repair costs
if the product damage was due to misuse, accident,
modification, unsuitable physical
or operating environment, or improper maintenance.
For full information on product warranties, User's Reference.