Getting service

If you need assistance, you can call your IBM reseller or IBM marketing representative. Always read the "Solving computer problems" chapter of your User's Reference before calling IBM.

Purchasing an IBM PC hardware product entitles you to receive support and services during the limited warranty period. If you need additional support and services, a wide variety of extended solutions that address most needs are available for purchase.

You can get support and information by telephone during the limited warranty period at no additional charge, through the IBM PC Help Center. Experienced technical-support representatives are on hand to assist you in answering any questions you might have, such as:

• How to set up your computer

• How to install and set up your IBM options purchased directly from IBM or through an IBM reseller

• How to use the 30-day support for the preinstalled operating system

• How to get service

• How to get overnight shipment of customer-replaceable parts

Please have the following information ready when you call:

• Serial number of your computer and proof of purchase

• Hardware and software configuration information for your system, including all options installed

  Note:

  Use the record sheet in the User's Reference.

• Description of the problem

• Exact wording of the error message

  Note:

  Error messages can help identify which service action is required and help the service representative provide quick and efficient service. Use the record sheet in the User's Reference.

  
  

  If possible, be at your computer when you call: In the U.S. and Puerto Rico, call 1-800-772-2227. In Canada, call 1-800-565-3344. These lines are available 24 hours a day, 7 days a week. The answering technical-support representative can also fax or mail you technical or product information, such as: Product brochures Location of IBM resellers Services available from IBM

About your warranty:
During the warranty period, you might be responsible for repair costs if the product damage was due to misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance.

For full information on product warranties, User's Reference.