ThinkPad EasyServ

ThinkPad EasyServ is a courier repair service for IBM mobile products whereby your ThinkPad computer is picked up, sent to IBM for repair, and then returned to the location of your choice. This service is available at no additional charge during the limited warranty period. Most computers can be repaired the day that they arrive at the IBM repair location.

Support personnel first try to solve your problem over the phone. If they are unsuccessful, you can arrange for EasyServ service by calling the PC Support Line.

If possible, you should use the original ThinkPad shipping materials that your computer came in for re-sending it to IBM. If the box is not available, the courier will deliver a shipping carton and will return later to pick it up. This service is available only in the U.S. and Canada.

Extending the ThinkPad EasyServ warranty service

You can extend your period of ThinkPad EasyServ warranty service.
For information on warranty extensions:
  • In the U.S., call 1-888-426-4343.
  • In Canada, call 1-800-465-7999.
  • In other regions, contact your IBM reseller or IBM marketing representative.

For more details on service offerings in the U.S., refer to the EasyServ information under ThinkPad at the following Web site: