Purchasing additional services

During and after the limited warranty period, you can purchase additional services, such as:

The availability of the service and its name might vary by country.

Support line services

Support line services include:

900-number operating system and hardware support line

In the U.S., if you prefer to obtain technical support on a pay-as-you go basis, you can use the 900-number support line. This line provides support for IBM PC products whose warranty period has expired.

To access this support, call 1-900-555-CLUB (2582). You will be notified of the charge per minute.

Enhanced PC Support Line

The Enhanced PC Support Line is available for desktop and mobile IBM computers that are not connected to a network. Technical support is provided for IBM computers and IBM or non-IBM options, operating systems, and application programs on the supported products list.

This service includes technical support for the following:

You can purchase this service for a single incident or for multiple incidents. For more information about purchasing the Enhanced PC Support Line
Ordering support line services.

Network and Server Support Line

The Network and Server Support Line includes all the features of the Enhanced PC Support Line and is available for simple and complex networks made up of IBM workstations and servers using major network operating systems. This line also supports the many popular non-IBM adapters and network interface cards.

This service includes technical support for the following:

You can purchase this service for a single incident or for multiple incidents.

For more information about purchasing Network and Server Support Line Ordering support line services.

Ordering support line services

The Enhanced PC Support Line and the Network and Server Support Line services are available for products on the Supported Products list.
To receive a Supported Products list,

  • In the U.S:

    • Call 1-800-426-3395.

    • Select the service for which you would like a Supported Products list:
      • For the Enhanced PC Support Line, select document 11682.
      • For the Network and Server Support Line, select document 11683.

  • In Canada:
    • Call 1-800-465-7999 or 1-800-465-3299.

  • In other regions, contact your IBM reseller or IBM marketing representative.


For more information on how to purchase the Support Line Services:

  • In the U.S.: call 1-800-772-2227.
  • In Canada: call 1-800-465-7999.
  • In other regions, contact your IBM reseller or IBM marketing representative.


Obtaining IBM operating system updates

IBM provides update diskettes, called ServicePacks or corrective service diskettes (CSDs), to customers who report a DOS or an OS/2 problem for which there is or will be a corrective program.

You can obtain update diskettes from: